9245 N Meridian St, Suite 225, Indianapolis, IN 46260

info@welltransnemt.com

317.785.5500

 

Members

Are you an Indiana Medicaid member resident who has no means of transportation to get to and from your medical related destinations? WellTrans is here for you! WellTrans arranges transportation services to Indiana Medicaid members who require non-emergency transportation assistance to Medicaid-billable healthcare services. Call WellTrans to arrange your non-emergency medical transportation service at least two (2) days in advance of the appointment date. You can schedule up to 45 days in advance.

Hours / Days of Operations

  • Monday – Sunday: 8:00 am – 8:00 pm
  • Closed on the Following Holidays:
    • New Years Day
    • Martin Luther King
    • Memorial Day
    • Independence Day
    • Labor Day
    • Thanksgiving
    • Christmas

Reservation Numbers:

Note: For after hours emergency reservations, you will be transferred to the Network Operations team.

FRAUD PREVENTION

To report suspected fraud, send an email to SIU@welltransnemt.com or call 866-982-3983.

Methods of Transportation:

Public Transportation, Van, Sedan, Wheelchair Accessible Vehicle, Taxi

 

Making Transportation Arrangements:

When scheduling transportation services, please have the following information ready for the Customer Service Representative:

  • Member’s full name, phone number, address, date of birth and county of residence
  • Member’s Medicaid number as it appears on their Indiana Medicaid card
  • Specify any special needs (e.g., oxygen, escort, etc.)
  • An emergency contact’s name and phone number
  • Destination information – address, phone number, doctor’s name, type of appointment, and name of the medical facility to which you are being transported.
  • Member’s Mobility status (e.g., waking, wheelchair, etc.)

 

Gas Reimbursement Enrollment:

To get started with enrollment for gas reimbursement, contact the Gas Reimbursement Team via one of the following methods:

  • Email: gas@welltransnemt.com (Include your full name, birth date, and reliable contact information.)
  • Phone: 317-785-5504

Complaints & Claims Contact Information:

  • Complaints:
  • Claims:
Member Forms